LeondubCOE, I’m very tech savvy and Citi makes it impossibleThis is the worst app I’ve ever tried to use. I’ve tried every method possible to setup the online account with my new Citi Visa card. It’s been a 3 day nightmare. I’ll be damned if I ever actually bank with citi. I’m a very tech savvy person that helps run an automobile internet department.
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Dec 23, 2017 In celebration of the Christmas holiday PC/OpenSystems LLC and the PC/OS FOSS Development team is making Linspire 7.0 FREE for download December 24th and 25th. The link will expire at 7:00 am on December 26th. This is our way of wishing everyone a very Merry Christmas as well as offering a sneak peek at our upcoming product line.
The card comes in the mail. I download the app. Answer all security questions. Access denied and now I must complete the process on the website. Why do I have the app then?!
Go to the website and they do not only not recognize my login but they also do not recognize my new credit card using autofill or manually entering the card number. Go back to the app and it gives instructions to call the 1.800 number. Pretty archaic way of doing business but ok I do that.
The automated system doesn’t have any information on file. The card FYI is now an active card. It’s been so long dealing with this that I now have already received a statement via email. I try and access my account from the sent email but once again denied access due to login restraints. Now I must wait 5-7 business days for an even slower way to process and shuffle money from one account to another and yes that method being regular postal mail. Had it not been for Costco offering 1-4% back on purchases and discounts I’d have this app, card and bank thrown out.
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Very difficult to deal with but good luck getting any type of help from any employee of Citi bank. They are by far the worst.
:::::::::::, So many bugs!I’ve had the app for a long time. I’ve had a credit card linked to Citibank for over a decade. But today, when I tried to set up my app with the thumb print, it not only didn’t work.but it locked me out. THEN.when I tried to reset password, which is all it lets me do to get back in, it asked for my credit card number for verification.
I entered all the correct info.and it tells me the card isn’t linked to my account. Uh, yes it is.
But it says I can link it now.so I play along and do that, it says I linked it successfully, which is just swell considering it’s already been linked for many years, but whatever makes you happy. So I go back to signing in, it says I’m still locked out and to reset my password. So here I am in this loop again, but thinking.at least I know for sure my card is linked. So I go through that, put in the number and info.and AGAIN, it tells me the card isn’t linked.
I actually tried the whole loop another time!! And it doesn’t work! Citibank, please! Pay attention, your app has bugs, bad ones, and gets stuck in a loop without any way out.
You have no idea how annoying this is! So after 10 hours, I’m STILL locked out with no way of getting in. You have a lot of fixing to do Citibank. Please.make this fool proof. You probably don’t realize what goofs this has going for it. I do not recommend this app. I used to, but not after today, this is too big a boo-boo.
Mpope198, DO NOT get this! DO NOT!!!We have two accounts and have been with CITI for over 12 years. Every month, we go online and pay both accounts through our separate payment account. Then tried to use this app. Could not link, so we called technical support. Finally got one account activated before leaving on trip. The following day, before departure, we tried to pay both accounts.
By setting up the mobile app, both accounts became unlinked, as well as the payment information. After well over an hour online with a rep that could only read from a script (she did not listen to our problem), she said that the account was pending and to try back in 24-48 hrs and enter in the information again. How is that pending as we are redoing the process? So we leave and the day after we get home, we go through the process again. After even more hours on the phone with tech support, then customer service (I was steamed), only to be switched back the tech support (who tried to help but was unsuccessful), we were told that a ticket would be written and we could expect an email to resolve the issue. Every time we were talking with tech support, they could only walk us through the same steps.
As a work around, we have had to establish two separate accounts AND now have them sending us two separate paper statements so that they could get paid. Waiting to see the email to see if this is resolved, otherwise, we are canceling our accounts.
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